Privacy Policy

This Privacy Policy is issued on behalf of Barima Homecare Services (BHS), so when we mention “BHS”, “we”, “us” or “our” in this Privacy Policy, we are referring to Barima Homecare Services who is responsible for processing your personal data.

BHS collect, use and are responsible for personal information we obtain from you. We are regulated under the General Data Protection Regulations (GDPR), which apply across the European Union (including the UK).

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information. BHS is committed to protecting and respecting your privacy. We take your privacy very seriously and we ask that you read this Privacy Policy carefully as it contains important information on:

• • The personal data we collect about you
  • How we look after your personal data when you visit our website (regardless of where you visit from)
  • With whom your personal data might be shared; and
  • Your privacy rights and how the law protects you.

Personal Data
BHS is a service provider, and we may collect personal information from you in order to deliver our service, including:

• • Your name
  • Email address
  • Telephone number
  • Property address
  • Details of your service requirements
  • Details of the plumbing and heating systems in your property
  • Invoice payment details

We only collect personal information when we have a legitimate business requirement to do so.

How we Collect Data
The data that we have collected and hold securely has come from several sources, which are listed below:

• Contact provided via website, social media or other digital mediums
  • Signed up via our mailing list subscription
  • Contact made regarding recruitment opportunities
  • Data compliant agency, recruitment agent, developer, estate agent, letting agent, property management agent or other such business acting on your behalf
  • Exhibitions, events and networking
  • Business meetings
  • Through direct contact with customers

The personal data we hold has been provided with consent. However, if you feel that you are on our list and have not provided consent, then please contact us. We encourage you to read our data policy to understand your rights and to contact us if you have any concerns, wish to be removed or gain access to the data we hold.

How We Use Data
We collect personal information about you so that we can provide our services, communicate and share any related information you may request. We may also use this personal information for purposes related to our service including:

• • To administer our service
  • Notify you of any changes to an appointment, service or product
  • Verify your identity or check personal details are up to date
  • To communicate with you about relevant services, reminders, safety, or legal matters
  • To provide you with general updates in relation to plumbing and heating services
  • Carry out feedback requests to help us improve our service to you
  • To take payment from you for the services which we provide
  • To arrange and carry out viewings
  • To better understand your requirements and provide you with services specific to your needs
  • To help answer any questions which you have asked us to respond to
  • To provide you with information and marketing, which we reasonably believe may be relevant to you based on the services we have provided to you
  • To comply with applicable laws where we are obliged to retain and/or disclose certain information
  • To investigate or address complaints or claims relating to your use of our services
  • For internal and external auditing purposes
  • To transfer information to any entity which may acquire your personal details, such as registering a warranty with a boiler manufacturer
  • To collect a debt which is owed to us.

Disclosure of Personal Data
The information you provide to us will be held on our secure GDPR compliant servers, systems and computers. Personal data may be accessed by or given to our staff or to any member of BHS for the purposes set out in this Privacy Data Protection policy or for other purposes approved by you

We may also provide your personal information to other companies for the purposes of administering our services, which includes:

• • Third parties and their associated companies or approved contractors as part of delivering our services to you
  • Where you have provided your consent for the purpose of discussing your requirements for finance, warranty protection requirements or other such relative services
  • Law enforcement bodies and/or other regulatory authorities in order to comply with any legal Obligation or court order including the police, HMRC and local authorities
  • Third party organisations that provide applications, functionality, IT services, internal operating software to manage customer appointments, cloud-based storage, e-mail providers such as outlook and mailchimp and communication platforms
  • Debt collection companies to assist us in collecting any monies which you owe to us where payment is overdue
  • Our professional advisers, for the purpose of assisting us to better manage, support or develop our business and comply with our legal and regulatory obligations
  • third parties as necessary in the event of a claim or dispute relating to the use of our services
  • third parties that may require information to monitor our standards, such as trade associations and customer review directories including, Which Trusted Traders and Checkatrade

BHS do not sell or otherwise share or release your personal data to any third party for the purpose of allowing them to market their services or products.

How we Protect Your Data
BHS is committed to protecting the security of your personal information. We safeguard your personal data by using secure data storage and systems that meet the GDPR compliance requirements. We also use the professional services of contractors to maintain, upgrade and manage our online, website, server storage, e-mail security and anti-virus software. However, although we take reasonable precautions to protect access from unauthorised persons and against unlawful processing, the internet is not a 100% secure environment.

Under the GDPR compliance requirements we shall advise you at the first available opportunity should your data be stolen, accessed, copied, used or authorised in an unlawful manner.

We also expect you to take reasonable steps to safeguard your own privacy when transferring information, such as to avoid sending confidential information over unsecured email.

Your Rights
You have rights in relation to your personal information. This is subject to certain exemptions and legal requirements for us to hold your data for tax, audits and legal reasons.

Your rights include:

• • Access to personal information
  • To object to the processing, storage or how we use your personal data
  • To rectify or erase personal information
  • To restrict the processing of your personal data
  • To obtain a copy of the personal data we store
  • To lodge a complaint with the Information Commissioner’s Office (ICO).

Please contact us if you require further information. We will aim to respond to any requests for information promptly and within the legally required time limits under the GDPR (30 days).

Further details of your rights can be found at the Information Commissioner’s Office (ICO), they can be contacted by telephone on 0303 123 1113 or by their website www.ico.org.uk.

How to Change the Information we Hold
We are legally required to ensure that the data we hold is accurate and up to date. If we discover that data is incorrect then we will correct it or remove it as necessary. If your situation changes and the information that we provide is no longer relevant, then please contact us so that we can act accordingly.

Data Retention
There are various legal requirements and professional guidelines about keeping certain kinds of records, such as information needed for income tax and audit purposes, or information on aspects of health and safety. We only keep personal data to comply with a requirement like this, or if we believe your data to still be accurate or believe you to be a valued customer of ours.

We consider our data retention in the following ways:

• • Review the length of time we keep your personal data
  • Consider the purpose or purposes we hold the information for in deciding whether (and for how long) to retain it
  • Securely delete information that is no longer needed for this purpose or these purposes
  • Update, archive or securely delete information if it goes out of date.

We shall only retain your information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

If you would like more information about how long we retain specific types of your information, please contact us on the contact details provided later in this Privacy Policy.

If you no longer wish us to hold your personal data then you have rights, detailed in this Privacy Policy.

Marketing
We may send you information by email about our products and services, competitions or prize draws and special offers which may be of interest to you. Any email marketing messages we send are in accordance with the GDPR requirements.

We use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list.

Details of how we obtain data is covered in the ‘How we Collect Data’ section of this policy.

If you feel you are on this list without consent, then we provide you with an easy method to withdraw your consent, by being able to unsubscribe by clicking an unsubscribe link at the bottom of any marketing e-mail. You also have the capability to manage your preferences or amend the information we hold about you at any time.

However, if you have any concerns then you can also contact us directly, we will act responsibly to ensure GDPR compliance.

How We Ask for Consent
In those cases where we need your consent to hold and process your personal data, we will ask you to check a box on any form requiring consent (except when subscribing to our newsletter via our website, when we will ask you to click on subscribe). By checking these boxes, you are confirming that you have been informed as to why we are collecting the information, how this information will be used, for how long the information will be kept, who else will have access to this information and what are your rights as a data subject (all of which is set out in this Privacy Policy).

How We Keep Your Data Secure
To protect your information, we have policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner, and all systems that can access the information have the necessary security measures in place.

All employees, contractors and sub-contractors receive the necessary training and resources to ensure they understand their responsibilities in relation to all of our policies and procedures.

In addition to these operational measures, we also use a range of technologies and security systems to reinforce the policies and procedures, including ensuring that:

• • access to personal data is strictly restricted to those employees who need to access this information as part of their role;
  • we store your personal data on secure servers and unauthorised external access to personal data is prevented through the use of a firewall;
  • information used for reporting and/or customer profiling purposes is anonymised (so that it does not identify you);
  • we store your personal data on secure servers.

BHS use GDPR compliant EMS providers (electronics manufacturing services) to ensure any data is secured safely. We use EMS providers and e-mail providers such as Mailchimp, Google mail and Microsoft outlook for communicating with you.

We may hold the following information about you within our systems:

• • Name
  • Email address
  • Telephone number
  • I.P address
  • Subscription time and date

We may also contact you in future by phone, mail or other marketing methods, such as social media. We only do so where we reasonably believe that there are additional services or products in which you may be interested or relevant to you. We always ensure you have the right to opt-out of receiving marketing communications from us.

Transfers of Your Personal Data Outside the EEA
All information you provide via our website is stored on our secure servers within the European Economic Area (“EEA”). If any data that we collect from you is transferred to, or stored at, a destination outside the EEA at any time, we will update this Privacy Policy accordingly.

When you link to one of our trusted third-party supplier websites via our website or to a social media site via our website, any personal data which you provide them may be transferred or stored outside the EEA. Please check their websites’ Privacy Policy carefully.

Your Rights
The right to access the information we hold about you
At any point, you can contact us to request the information we hold about you as well as why we have that information, who has access to the information and where we got the information. Once we have received your request, we will respond within 30 days.

The right to correct and update the information we hold about you
If the information we hold about you is out of date, incomplete or incorrect, you can inform us, and we will ensure that it is updated.

The right to have your information erased
If you feel that we should no longer be using your information or that we are illegally using your information, you can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted.

The right to object to the processing of your information
You have the right to request that we stop processing your information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your information to comply with your other rights.

The right to ask us to stop contacting you with direct marketing
You have the right to request that we stop contacting you with direct marketing.

The right to data portability
You have the right to request that we transfer your information to another controller. Once we have received your request, we will comply where it is feasible to do so.

For your security, we may need to verify your identity before we process your instructions above.

Cookies & Tracking
Use of cookies
We may store some information, commonly known as a “cookie,” on your computer or mobile or other handheld devices when you access our site.  Cookies help your browser navigate our website by allowing us to recognise and remember your device, preferences, login details and keep track of your choices or any orders that you place through a website. Cookies do not harm your computer.

You can erase or block cookies from your computer if you want to, but certain BHS services may not work correctly or at all if you set your browser not to accept cookies.

Please refer to our Cookie Policy for detailed information.

Take Care When Linking to Social Media Sites
Our website provides links to our social media sites. Once on any of these social media sites, please take care if you choose to post any information as this will be on a public domain and may be widely accessible. If you would like more information about how any information posted on these sites will be used, please read the sites’ Privacy Policy carefully.

Contacting Us
If you have any queries about this Privacy Policy, need further information about how BHS use your personal data or wish to lodge a complaint, please contact us by any of the following means:

• • phone us on 020 3003 5155
  • email us at info@barimahomecare.co.uk
  • write to us at 52 Gonville Road, Thornton Heath, England, CR7 6DB
  • contact us using our “Contact Us” page on the website.

You also have the right to lodge a complaint with the Information Commissioner’s Office directly. Further information, including contact details, is available at https://ico.org.uk.

Changes to this Privacy Policy
We may change this Privacy Policy from time to time. You should check this Privacy Policy occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.

Where we have made any changes to this Privacy Policy which affects the manner in which we use your personal data, we will not contact you to inform you of this change. So, ensure you check this Privacy Policy occasionally, to ensure that you are aware of the most recent version that will apply each time you access the website.

This Privacy Policy was last updated on 29 November 2020.